User Data Policy for Sunpay KH
Introduction
This User Data Policy governs the collection, use, and sharing of personal and non-personal information from users of Sunpay KH, developed by Sunpay (Cambodia) PLC.
Information We Collect
- Personal Information
- Account Information: Includes name, email address, and password when you register for an account.
- Transactional Data: Details about transactions made within the app, including payment information.
- User Content: Any data you input, such as custom settings or preferences.
- Non-Personal Information
- Usage Data: Information on how you interact with the app, such as time spent and features used.
- Device Information: Includes type of device, operating system, and network information.
- Types of Information Collected
Sunpay (Cambodia) PLC customers can download the e-wallet and pass the KYC (Know Your Customer) procedure. To pass KYC, customers must provide the following information:
- Surname & name
- Gender
- Date of Birth
- Registration address
- Photo of ID or Passport
- Number of ID or Passport
How We Use Your Information
- To Provide Services: Using personal information to authenticate logins, process transactions, and deliver services.
- To Improve Our App: We analyze usage data to understand user behavior and improve app functionality.
- For Communication: To send you informational and promotional content, in accordance with your preferences.
How We Share Your Information
- Service Providers: Sharing with companies that provide services on our behalf, such as data hosting or customer service, under strict confidentiality terms.
- Legal Requirements: Disclosing information when required by law or to protect the rights and safety of our users and our company.
- Business Transfers: In connection with a merger, acquisition, or sale of assets. Your Choices and Controls
- Preferences: You can set and adjust your preferences through the app settings.
- Access and Updates: You have the right to request access to the personal information we hold about you and to ask for corrections, updates, or deletion.
- Opt-Out: You can opt out of receiving promotional communications from us at any time.
Data Security
We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
Children’s Privacy
Sunpay KH does not knowingly collect or solicit personal information from children under the age of 18. If you believe we have any information from or about a child under the age, please contact us.
Changes to This Policy
We may update this User Data Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
Data Retention
The duration for which personal data is stored and the criteria used is determined by the regulators of Financial Services in Cambodia. Transaction data, account data, and KYC information must be retained more than 10 years from the date of collection.
Third-Party Links and Services
Sunpay KH may contain links to third-party websites and services that are not operated or controlled by Sunpay (Cambodia) PLC. These links are provided for your convenience and do not signify our endorsement of such other websites or services or their content. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party websites or services. When you click on links that direct you to a third-party website or service, you will be subject to that third party’s own terms and policies. We strongly advise you to review the Privacy Policy and terms of service of every site you visit.
We do not receive, collect, or maintain any personal information from these third-party sites unless it is explicitly provided by you for the purpose of conducting a transaction or service. In such cases, the information is collected directly by the third-party which will manage the data in accordance with their own privacy policy and terms. We encourage you to read their privacy policies to understand how they collect, use, and share your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Sunpay (Cambodia) PLC
Address: Morgan Tower, Unit 7/8a/8b, 20th Floor, Sopheak Mongkol Rd. (Koh Pich), Phum 14, Sangkat Tonle Bassac, Khan Chamkarmorn, Phnom Penh
Phone Number: +855 85 610 588